G3ict Publishes report on Accessibility, Innovation and Sustainability at AT&T

The Global Initiative for Inclusive ICTs (G3ict), a flagship advocacy initiative of the United Nations Global Alliance for ICT and Development, recently selected AT&T and issued the report highlighting AT&T’s efforts to integrate Universal Design (designing products and services for the greatest number of users) and accessibility in product development, customer services and other critical business areas. The study, “Accessibility, Innovation and Sustainability at AT&T,” [PDF] documents the company’s efforts to create a more inclusive workplace, particularly one that promotes innovation, sustainability, and independence for customers living with disabilities. The G3ict study describes how AT&T has effectively integrated the principles of Universal Design and accessibility into its business, specifically around product development, human resources, talent attraction, recruitment, marketing and customer service. Furthermore, the case study highlighted AT&T’s approach to accessibility as an important element to the company’s citizenship and sustainability strategy.